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PowerCare™ Support Options
There are three different levels of PowerCare™ support. Choose the one that best fits the needs of your organization and storage environment.
- PowerCare™ Gold – Our most comprehensive level of support which includes all services provided in our Standard offering plus unlimited telephone 24 X 7 technical support, next business day parts replacement, and next business day onsite service by an authorized technician.
- PowerCare™ Silver – Delivers all services provided in our Standard offering plus unlimited telephone 24 X 7 technical support and next business day parts replacement.
- PowerCare™ Standard – Our most basic support offering which provides 9x5 telephone technical support, unlimited email support, 24x7 knowledge base web support, and return-to-factory part replacement.
| Service |
PowerCare™ Std.
|
PowerCare™ Silver
|
PowerCare™ Gold
|
| 9x5 Phone Support |
√
|
√
|
√
|
| Unlimited Email Support |
√
|
√
|
√
|
| 24x7 Knowledge Base Web Support |
√
|
√
|
√
|
| Software Patch/Minor Update |
√
|
√
|
√
|
| Limited Hardware Warranty |
√
|
√
|
√
|
| Return-to-Factory Part Replacement |
√
|
√
|
√
|
| 24x7 Phone Support |
|
√
|
√
|
| Major Software Updates |
|
√
|
√
|
| Next Business Day Parts Replacement |
|
√
|
√
|
| Next Business Day Onsite Service |
|
|
√
|
This chart is provided for informational purposes only and shall not have any binding effect on PowerFile™. The specific details of PowerFile's warranty and maintenance offerings are set forth on the Warranty Statement page; and shall control in case of any discrepancy with the information in this document.
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